To quickly and efficiently answer your questions we have organized our Customer Service topics into these convenient sections. Please visit the Contact Us page if you are not able to get your question answered below.
General Shipping Information
Cremation Urn Shipping States and Provinces
Returns & Exchanges
Return & Exchange Instructions
Promotions and Offers
90-Day Lowest Price Guarantee
Terms and Conditions
Cremation Urn Air Travel
What size urn do I need?
How to Fill a Cremation Urn
Articles About Cremation
Specialized Urns & Vaults
Keepsake Jewelry Information
Veteran Benefits and Information
Flag Etiquette & Display Case Info
Additional Helpful Information
Materials Urns Are Made From
Cremation Urn Size Calculator
Top Frequently Answered Questions
Our Guarantees To You
Mainely Urns, Inc. is truly committed to providing our customers with the highest level of customer satisfaction available anywhere online or offline in any industry. We are one of the largest, and as far as we know THE Highest Rated, online cremation urn, burial urn and funeral product provider in the US. We guarantee that you will be as happy with our service as the thousands of satisfied folks who have purchased from us over the years.
Mainely Urns guarantees that:
- all of our contact information, shipping information, ordering policies, and any additional inquires that you may have about Mainely Urns, are presented upfront, and for your evaluation. Please call Customer Service at 866.516.1296 or email us if you need additional information regarding our company or products.
- every product we sell will meet or exceed your expectations or you can return it for a refund, or exchange it for a different item.
- our products are of excellent quality, free of defects and manufactured with the highest industry standards.
- your local cemetery or memorial garden will accept our cremation urns, burial urns, funeral urns, and burial vaults provided it does meet their requirements.
- your local funeral home will accept our funeral urns, cremation urns, burial urns, and burial vaults.
- your veterinarian clinic will accept our pet cremation urns, animal urns and pet cremation containers.
- all of our cremation urns, cremation jewelry, funeral urns, flag display cases and burial vaults listed on our website will be in stock and ship in a timely manner or a discount of 5% will be applied to any substituted item or backorder.
- we have lower prices than any other online cremation urn specialty dealer on all our products. If you find a lower price (including shipping and handling) on the exact same product - shippable within 1 business day, call Customer Service at 866.516.1296 or email us and we will beat or match that price. Please see our 30 day Low Price Guarantee for terms and conditions.
- our customer service and customer satisfaction representatives are among the most knowledgeable in the industry and will provide you with answers and/or direction regarding your cremation urn, funeral and burial related questions.
- we will take care of you. We will go above and beyond to remedy any problems directly related to our products.