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Contact Us

We are not currently accepting walk-ins without an appointment.

Before contacting us you may wish to browse our Customer Service Support Center. Most cremation urns and memorial related questions can quickly be answered there. Email:

Toll Free Phone: From inside the US - 866.516.1296

Customer Service Hours and Contact Information:

Monday - Thursday 8:30 AM - 4:30 PM (Eastern Standard Time)
Friday - 8:30 AM - 1:30 PM
Phone calls and emails are returned during regular customer service hours, however for your convenience, we often attempt to answer emails and phone calls/messages outside of our normal customer service hours.


Toll Free Phone: From inside the US - 866.516.1296

Phone: From Hawaii, Canada and outside the US - 866.516.1296

Fax: From inside the US - 877.593.7060

Returns and Exchanges Mailing Address:

Mainely Urns and Memorials
Attn: Returns
60 Pineland Drive
Brunswick Hall, Suite 122
New Gloucester, ME 04260
(in person by appointment only)

Click the map for a detailed pdf of the Pineland Campus:

Holidays Observed

Mainely Urns and most large shipping carriers (UPS, FedEx, DHL, USPS) observe the following holidays: Orders will not be processed, shipped or delivered on these dates.

New Year's Eve
New Year´s Day
Martin Luther King Jr. Day
President's Day
Memorial Day
Independence Day
Columbus Day
Labor Day
Thanksgiving Day
Day after Thanksgiving
Christmas Eve
Christmas Day
New Year´s Eve
New Year's Day
Saturday and Sunday are rest days.

In addition to the above holidays, the following holidays are recognized or observed by MANY of our distributors and suppliers so orders may not be processed, shipped or delivered on these dates:

Lincoln's Birthday
Ash Wednesday
Yom Kippur
Good Friday
Rosh Hashanah
Veteran's Day


We're happy to answer questions or help you with returns.
Please fill out the form below if you need assistance.